Missed appointments and late cancellations not only affect your progress but can also cause inconvenience for other patients who are desperate to see their chiropractor but couldn’t get an appointment.
We recognise that situations can arise where it is not always possible to attend your appointments but unfortunately, due to the number of late cancellations or no shows we have been experiencing recently, we have decided to impose a mandatory late cancellation fee, which will be charged at half the booked appointment fee
We appreciate that the vast majority of the patients attend their appointments or give us plenty of notice if they cannot make it, but the clinic is very busy and appointment slots can be limited, meaning that sometimes patients have to wait a few days for an appointment.
To not unnecessarily inconvenience patients who urgently need care, appointments must be cancelled or rescheduled 24 hours in advance to allow reception to schedule someone else in to that slot, so please give 24 hours’ notice if you cannot attend your booked appointments.
- Late cancellations (less than 24hrs notice) will be charged at 50% of the appointment fee.
- Failing to arrive for appointments, without notice, will be charged at the full appointment fee.
We can remind you of your appointment in the following ways:
- Phone Call
So please let us know your preferred reminder type.
We also understand extenuating circumstances do happen and will always waive charges for genuine mitigating circumstances
Thank you for your understanding, valued custom and continued support.